Got it — here’s a clean, professional Returns & Refunds Policy page you can paste directly into your website (Shopify or any ecommerce platform).
Tone is straightforward, fair, and protects you (important since you likely handle inventory yourself and may do small-batch production like with your other products).

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Returns & Refunds Policy

We want you to love your Book Wallet. If something isn’t right, we’ll make it right.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Item must be unused and in original condition

• Must be in original packaging

• Proof of purchase (order number or receipt) is required

Returns that show signs of wear, damage, or misuse will not be accepted.

How to Start a Return

Email us at [your email here] with:

• Your order number

• Reason for return

• Photos (if item is damaged or faulty)

We’ll send you return instructions within 1–2 business days.

Refunds

Once your return is received and inspected:

• Approved refunds are processed within 3–5 business days

• Refunds are issued to your original payment method

• Your bank may take additional time to post funds

Shipping costs are non-refundable.

Exchanges

We only replace items if they are:

• Damaged

• Defective

• Incorrect item sent

If this happens, contact us and we’ll send a replacement at no extra cost.

Return Shipping

• Customers are responsible for return shipping costs

• We recommend tracked shipping, as we can’t guarantee receipt of untracked parcels

Damaged or Incorrect Orders

If your order arrives damaged or wrong, contact us within 48 hours of delivery with photos and we’ll fix it fast.

Pre-Orders (if applicable)

Pre-order items are final sale and cannot be cancelled once production begins. Estimated ship dates are provided on the product page.

Contact

For any questions:
Email: hannahsbookwallets@outlook.com
Response time: 24–48 business hours